Terms and Conditions
All Clients or Customers commissioning work by, or buying products or services from Wold Ecology Ltd. does so on the strict understanding that they accept the Terms and Conditions of Wold Ecology as set out below. Wold Ecology is a trading name of Wold Ecology R.B Ltd and Wold Ecology C.T Ltd.
Wold Ecology reserves the right to revise its Terms and Conditions at any time by updating this page.
1.1 Fees and Payment
1.1.1 The fee payable by the Client for the contract covers only the work that Wold Ecology undertakes to carry out in relation to the contract as stated in the letter from Wold Ecology to the Client setting out the basis on which the contract is being carried out. In the event of additional work being required by the Client, this will be charged for as an extra item.
1.1.2 Payment terms regarding invoices are detailed in project-specific correspondence. The late payment of Commercial Debts (Interest) Act 1998 allows interest at a rate of 8% above the bank base rate. This will be charged for outstanding amounts longer than the normal payment date. Payment by due dates will have no effect; payment outside due dates or prescribed periods will be subject to interest at the appropriate rate, adding to the outstanding amount.
1.1.3 Wold Ecology R.B. Ltd and Wold Ecology C.T. Ltd reserve the right to withhold final reports until full payment has been received. Wold Ecology R.B Ltd and Wold Ecology C.T Ltd also reserve the right to collect and remove any goods supplied for which payment has not been received.
1.2.1 The Client shall be responsible for obtaining all necessary licences and permissions to enable access to site(s) by Wold Ecology employees. Should the necessary consents not be obtained, and Wold Ecology is consequently unable to obtain access ( including during hours of darkness for work involving nocturnal species) this fact will be noted and reported back to the Client, who will be held responsible for any costs involved.
1.2.2 Clients must ensure that a map showing complete and accurate site boundaries and means of access is provided at time of commissioning. Wold Ecology will make a supplementary charge for any additional base maps which have to be obtained.
1.3 Health and Safety
1.3.1 The Client must give Wold Ecology advance warning of any known potential dangers or hazards to its staff pertaining to the site or its environs, such as, but not limited to: shooting, subsidence, mineshafts and unsafe structures, livestock, polluted waters, chemical toxicity and dangerous substances. The Client shall indemnify Wold Ecology staff from and against any losses or damage arising by virtue of such non-disclosure.
1.4.1 Wold Ecology personnel are covered by appropriate public liability and professional indemnity insurance, the policies relating to which may be inspected upon request. Wold Ecology does not accept liability on behalf of any Client, whatever the cause, which the Client may suffer or for which the Client may become liable arising out of, or in connection with, any works carried out on behalf of the Client by Wold Ecology, excepting any loss, damage or expenses arising as a direct consequence of the negligence of Wold Ecology or its employees.
1.5 Data and Information
1.5.1 Wold Ecology reserves the right to retain and use any data or information obtained in the course of the contract (other than information disclosed by the Client specifically on a confidential basis) for its own purposes. Data may be passed on to biological record centres unless otherwise instructed in writing prior to work commencing.
1.6.1 Unless specifically expressed to be confidential by the Client when providing the relevant information to Wold Ecology, all information supplied by the Client for the purposes of the contract will be treated as within the public domain. Where any such information is expressed by the Client to be confidential, Wold Ecology will take all practical steps to ensure that the information is communicated only to persons engaged in the preparation and supervision of the contract and that those persons treat the information as confidential.
1.6.2 The foregoing restrictions do not apply to any information that is already in the public domain or becomes so after it has been disclosed by Wold Ecology.
1.6.3 Confidentiality will not apply where legal or other such obligations necessitate the provision and/or dissemination of information, such as, but not limited to: the requirement to submit licence returns in respect of any activities carried out under protected species licences or other such agreements; as a result of any investigation by or enquiry from a licensing body, enforcement agency, etc.
1.6.4 Wold Ecology does not accept liability for any loss or damage incurred by the Client as a result of disclosure of information regarding a site unless advised in writing that information is reported as confidential.
1.7 Copyright and Title
1.7.1 The title of all material produced or developed by Wold Ecology or its personnel remain the sole property of Wold Ecology. Copyright to all Wold Ecology’s written or recorded work held on whatever medium is vested in Wold Ecology.
1.8.1 Wold Ecology will use its best endeavours to complete the commissioned work by the agreed date. However, it must be clearly understood that ecological work may be subject to the vagaries or extremes of weather, seasonality, disease restrictions, enforced access restrictions, migration and dispersion of species and other factors, including staff availability and legislative changes. Additional costs incurred will be charged to the Client accordingly. Completion is therefore subject to such environmental variables and force majeure which shall include, but not be limited to: flood, lightning or fire; industrial action or lock-outs; the act or omission of government, highways authorities, planning authorities or other competent authority; war, military operations or riot; the act or omission of any party for which Wold Ecology is not responsible.
1.9 Allocation of Personnel
1.9.1 Wold Ecology reserves the right to allocate project managers and other personnel to contracts. Names of staff, qualifications and relevant experience can be provided on request. However, personnel may be changed if circumstances require. Wold Ecology also reserves the right to sub-contract work where additional specialist expertise is needed for the satisfactory completion of a contract.
1.10.1 Wold Ecology reserves the right to cancel the contract upon notice in writing to the Client before commencement or otherwise due to prejudicial conditions or force majeure. Under such circumstances Wold Ecology shall be entitled to be paid all outstanding fees.
1.10.2 Any cancellation by the Client during the course of executing the contract or the prevention of access to the site due to any act or omission on the part of the Client shall result in the full contract price becoming due immediately.
2.1.1 Wold Ecology requires full payment before dispatching by post any goods ordered. In the case of goods delivered by Wold Ecology, full payment is required before or upon delivery.
2.1.2 Wold Ecology accepts cheques, but the Customer should be aware that not only will their cheque take a few days to reach us in the post, but their payment will not be recognised as completed until the cheque has cleared, which will take several more working days. Customers should take this into consideration when sending their cheques.
2.1.3 Wold Ecology only accepts cash payments in the event of goods being delivered in person by Wold Ecology personnel. Customers should not send cash in the post and Wold Ecology Ltd cannot be held responsible for any monies which go missing in the post.
2.2 Refunds and Cancellations
2.2.1 If on receipt of their item(s) the Customer considers that it/they is not as described by Wold Ecology, or if the item(s) was damaged in transit, the Customer is entitled to a refund. The full cost of the item(s), minus the postage and packing charge, will be refunded to the Customer. Unwanted or faulty goods must be returned within 28 days of the date of delivery to the address quoted upon purchase.
2.2.2 Prior to returning items, it is important that the Customer contacts Wold Ecology by telephone on either 01377 200242 or 01262 851999 or sends an e-mail to firstname.lastname@example.org in which they should inform Wold Ecology of their order number, the item(s) being returned and the reason for return.
2.2.3 Customers may only cancel an order before it has been dispatched. If the Customer has wrongly ordered an item or wishes to cancel an order they should contact Wold Ecology as quickly as possible by telephone on 01377 200242 or 01262 851999 or send an e-mail to email@example.com in which they should inform Wold Ecology of their order number and the item(s) they wish to cancel.
2.3 Product Delivery Charges
2.3.1 Customers should be aware that prices of items on the Wold Ecology website do not include postage and packing. Charges are calculated according to packaging, postal rates at the time of booking and where the order is being delivered to.
2.4 Product Delivery Conditions
2.4.1 The Customer should check their delivery details are correct, as once the order has been confirmed, Wold Ecology is unable to amend the order delivery details.
2.5 Product Delivery Schedule
2.5.1 Wold Ecology aims to dispatch products within 3 working days. Once the Customer has received confirmation of their order, they should add postal time (3-5 working days) to obtain a complete estimate of delivery to their door.
2.5.2 The Customer should allow 28 working days from dispatch of their order before notifying Wold Ecology of any late deliveries. It may be advisable for the Customer to check if their parcel has been left with neighbours or in an outhouse belonging to the Customer in the event of the parcel being too large to fit through a letterbox, or to contact their local sorting office in the event of the parcel being returned to the depot as undelivered and awaiting collection.
2.5.3 If there are any unexpected delays which may affect the arrival of an order, Wold Ecology will endeavour to contact the Customer as quickly as possible by email or telephone.